Refund policy

At Earbud Express, we want you to shop with confidence. If something isn’t right, we’re here to help.

30-Day Hassle-Free Returns

You have 30 days from the day you receive your order to request a return.
All returns come with free return shipping and no restocking fees.

Return Eligibility

To qualify for a return, your item must be in the same condition you received it—
unused, unpaired, with original packaging and accessories included.
Please also provide your order number or proof of purchase.

How to Start a Return

To initiate a return, email us at support@earbudexpress.com.
Once approved, we’ll send you a prepaid return label and step-by-step instructions.
Returns sent back without prior authorization may not be accepted.

For any questions, feel free to reach out anytime at support@earbudexpress.com.

Exchanges

Need something different?
The quickest solution is to return your original item and place a new order once your return is approved.

Damaged, Defective, or Incorrect Items

If your item arrives defective, damaged, or you received the wrong product, contact us immediately.
We’ll review the issue and make it right as fast as possible.