Frequently Asked Questions
Everything you need to know about your replacement earbuds
Are these earbuds authentic?
Yes — all of our products are 100% genuine OEM parts. Fully compatible with your device.
Can I pair a replacement earbud with my existing set?
Yes — replacement earbuds can sync with your existing earbud and charging case. Some models require a quick reset or pairing process. We provide step-by-step pairing guides for supported devices.
Will a replacement earbud work with my current charging case?
Yes — as long as the replacement matches your exact model number, it will charge and function normally with your existing charging case.
Do I need to buy a complete set?
No — if you've lost or damaged only one side, you can purchase a single replacement earbud instead of replacing the entire set.
How do I know which model I need?
You can usually find your model number printed inside the charging case, on the original box, or in your phone's Bluetooth settings. It's important to match the exact model to ensure proper pairing and compatibility. If you're unsure, contact us with a photo and we'll help identify the correct replacement.
What if my replacement earbud doesn't pair?
Most pairing issues can be resolved by resetting the earbuds and placing both components into the charging case together. If you still experience issues, contact us and we'll help troubleshoot.
What condition are the earbuds in?
All units are fully tested and cleaned before shipping. Product condition varies by listing (like new, very good, fair), but every item is guaranteed to function properly.
How fast is shipping?
We offer same-day shipping Monday through Friday on most orders. Delivery within the United States typically takes 1–3 business days depending on your location.
Can I purchase only a charging case?
Yes — many models are available as charging-case-only replacements if your earbuds still work and you only need the case.
What happens if I order the wrong item?
If you accidentally purchase the wrong model or side, contact us as soon as possible and we'll help you find the correct replacement solution.
Need help pairing your earbuds? →