Step 1 — Place both earbuds in the charging case

Whether you replaced an earbud or the charging case itself, make sure both earbuds and the case are together before starting the pairing process.

Step 2 — Remove MOMENTUM True Wireless 5 from Bluetooth

Open your device's Bluetooth Settings. Find your MOMENTUM True Wireless 5 and select Forget Device or Remove Device.

Step 3 — Charge if needed

If the earbuds or charging case have a low battery, place both earbuds in the charging case and charge for at least 30 minutes before continuing.

Step 4 — Factory Reset the earbuds

Option 1: Via the Smart Control Plus App (Easiest)

1. Open the Sennheiser Smart Control Plus app on your paired smartphone.
2. Tap on the Settings (gear) symbol.
3. Select Factory Reset and confirm the action. 

1. Place both earbuds into the charging case and close the lid.
2. Wait for 30 seconds; the earbuds will restart automatically.
3. If issues persist, remove the earbuds from the case and touch and hold both touch control panels simultaneously for 20 to 30 seconds (or place them back in the case and touch and hold both panels).
4. Remove the "MOMENTUM TW 5" entry from your phone's Bluetooth pairing list before attempting to re-pair.

Step 5 — Connect your MOMENTUM True Wireless 5

Automatic Pairing: Upon opening the charging case for the first time after charging, the earbuds automatically enter Bluetooth pairing mode. 

Manual Pairing Mode: Wear both earbuds and simultaneously tap and hold the touch logo on both the left and right earbud for about 3 seconds until pairing mode starts again.

You can also use the Sennheiser Smart Control app to complete setup.