Step 1 — Place both earbuds in the charging case

Whether you replaced an earbud or the charging case itself, make sure both earbuds and the case are together before starting the pairing process.

Step 2 — Remove Powerbeats Pro 2 from Bluetooth

Open your device's Bluetooth Settings. Find your Powerbeats Pro 2, then select Forget Device or Remove Device.

Step 3 — Charge if needed

If the earbuds or charging case have a low battery, place both earbuds in the case and charge for at least 30 minutes before continuing.

Step 4 — Reset the earbuds

Place both earbuds in the charging case and leave the lid open. Press and hold the System Button inside the charging case for approximately 15 seconds.

Red and white flashing light: The reset was successful and the earbuds are ready to pair.

No flashing light: Make sure both earbuds are seated correctly in the charging case and try again.

Step 5 — Connect your Powerbeats Pro 2

With both earbuds inside the charging case, open the lid and hold the case near your phone or tablet.

If a setup animation appears, follow the on-screen instructions to complete pairing.

If no setup screen appears, open your device's Bluetooth Settings and select Powerbeats Pro 2 from the list of available devices.

Optional — Reset Again

If your Powerbeats Pro 2 still aren't pairing correctly, repeat the reset process and try pairing again.